Terms and Conditions

Last Updated: October 21, 2025

Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and John Padilla Plumbing ("Company," "we," "our," or "us") regarding your use of our website https://www.jpplumbers.com/ (the "Site") and the plumbing services we provide.

By accessing or using our Site, scheduling services, or engaging with our Company in any way, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Site or services.

Company Information

Business Name: John Padilla Plumbing

Service Locations:

• 4650 Santa Fe Street, San Diego, CA 92109
• 8101 La Mesa Blvd, La Mesa, CA 91942
• 6994 El Camino Real #205-E, Carlsbad, CA 92009.

Services Offered

We provide comprehensive plumbing services for residential and commercial properties, including but not limited to:

• Emergency plumbing repairs
• Water heater installation, repair, and maintenance
• Leak detection and repair
• Drain cleaning and clog removal
• Sewer line services
• Shower and bathtub installation and repair
• Fixture installation and repair
• Preventative maintenance
• Membership programs

All services are subject to availability, technician expertise, and scheduling constraints.

Use of Website

Permitted Use

You may use our Site for lawful purposes only, including:

• Obtaining information about our services
• Requesting service quotes or appointments
• Contacting our customer service team
• Accessing educational plumbing resources

Prohibited Use

You agree not to:

• Use the Site in any way that violates applicable laws or regulations
• Impersonate any person or entity or falsely state or misrepresent your affiliation
• Transmit any viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the Site's operation
• Use automated systems (bots, scrapers) to access the Site without permission
• Collect or harvest information about other users
• Use the Site for spam, phishing, or other fraudulent purposes
• Copy, reproduce, or distribute our content without permission

Service Appointments and Scheduling

Appointment Requests

• Appointment requests made through our Site, phone, or email are subject to confirmation by our team
• We will make reasonable efforts to accommodate your preferred date and time
• Appointment times are estimates and may vary based on traffic, previous job duration, and other factors
• We reserve the right to reschedule appointments due to emergencies, weather, or unforeseen circumstances

Cancellations and Rescheduling

• Customer Cancellations: If you need to cancel or reschedule, please provide at least 24 hours' notice to avoid potential fees
• Late Cancellations: Cancellations with less than 24 hours' notice may be subject to a cancellation fee
• No-Show Policy: Failure to be present for a scheduled appointment without prior notice may result in a no-show fee
• Company Cancellations: If we need to cancel or reschedule, we will notify you as soon as possible

Access to Property

• You must provide safe and reasonable access to the work area
• You are responsible for securing pets and ensuring technician safety
• We reserve the right to refuse service if conditions are unsafe or access is denied
• Clear access to shut-off valves, water heaters, and relevant plumbing systems is required

Estimates and Pricing

Service Estimates

• Written or verbal estimates are approximations based on available information
• Final costs may vary based on actual conditions discovered during service
• We will inform you of any significant price changes before proceeding with additional work
• Emergency services may be subject to premium rates

Pricing

• All prices are in U.S. dollars
• Prices are subject to change without notice
• Pricing may vary based on:
  
  • Time of service (regular hours vs. emergency/after-hours)
  • Complexity of the job
  • Materials and parts required
  • Location within our service area
  • Special equipment needs

Diagnostic Fees

• A diagnostic fee may apply for service calls to assess plumbing issues
• Diagnostic fees may be waived or credited toward repair work if service is performed
• Emergency diagnostic calls may incur higher fees

Payment Terms

Payment Methods

We accept the following payment methods:

• Cash
• Credit and debit cards
• Checks (subject to verification)
• Financing options (subject to credit approval)

Payment Due

• Payment is due upon completion of services unless other arrangements have been made
• Invoices for commercial accounts are typically due within 30 days unless otherwise specified
• Late payments may be subject to interest charges and collection costs

Financing

• Financing is provided through third-party lenders and subject to credit approval
• Financing terms, interest rates, and fees are determined by the lender
• We are not responsible for financing denials or terms

Non-Payment

• Failure to pay may result in:
  
  • Late fees and interest charges
  • Suspension of membership benefits (if applicable)
  • Collection action
  • Liens on property (where permitted by law)

Warranties and Guarantees

Service Warranty

• We guarantee our workmanship for a period of [INSERT WARRANTY PERIOD] from the date of service
• If defects in our workmanship appear during the warranty period, we will correct them at no additional charge
• Warranty does not cover:
  
  • Normal wear and tear
  • Damage caused by misuse, neglect, or third-party actions
  • Parts or materials not supplied by us
  • Issues unrelated to our original work
  • Pre-existing conditions not addressed in the original service

Parts and Materials

• Manufacturer warranties on parts and materials are passed through to the customer
• We are not responsible for manufacturer defects beyond facilitating warranty claims
• Replacement parts may be new or refurbished at our discretion

Warranty Exclusions

Our warranty does not cover:

• Services performed by non-Company technicians after our work
• Modifications to the plumbing system without our involvement
• Acts of God, natural disasters, or extreme weather events
• Damage from freezing, flooding, or other environmental conditions
• Failure to follow our maintenance recommendations

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Service-Related Liability

• Our total liability for any claim arising from our services is limited to the amount paid for those specific services
• We are not liable for indirect, incidental, consequential, or punitive damages
• We are not responsible for damage to property caused by pre-existing conditions or defects we were not hired to address

Website Liability

• THE SITE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND
• We do not warrant that the Site will be uninterrupted, error-free, or secure
• We are not liable for any damages arising from your use of or inability to use the Site
• We are not responsible for content, accuracy, or availability of third-party websites linked from our Site

Indemnification

You agree to indemnify and hold harmless John Padilla Plumbing, its officers, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms
• Your violation of any rights of third parties
• Your misuse of our services or Site
• Your provision of false or misleading information

Emergency Services

Availability

• Emergency services are subject to technician availability
• Response times vary based on location, weather, and demand
• We make reasonable efforts to respond promptly but cannot guarantee specific response times

Emergency Pricing

• Emergency and after-hours services are subject to premium rates
• Additional charges may apply for:
  
  • Services performed outside regular business hours
  • Weekend and holiday services
  • Same-day emergency appointments

Priority

Emergency services are prioritized based on severity, including:

• Safety hazards (gas leaks, flooding)
• Complete loss of essential services
• Significant property damage risk

Membership Program

Enrollment

• Membership is available to residential and commercial customers
• Enrollment requires acceptance of membership terms and payment of fees
• Membership benefits are outlined in program materials

Benefits

• Members receive benefits as described in the membership agreement
• Benefits may include priority scheduling, discounts, and preventative maintenance visits
• Benefits are subject to change with notice to members

Cancellation

• Members may cancel at any time with written notice
• Refunds for unused membership periods are subject to membership terms
• We reserve the right to cancel memberships for non-payment or violation of terms

Intellectual Property Rights

Our Content

All content on the Site, including text, graphics, logos, images, and software, is the property of John Padilla Plumbing or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Restrictions

You may not:

• Copy, modify, or distribute our content without written permission
• Use our trademarks, logos, or brand name without authorization
• Create derivative works based on our content
• Remove or alter copyright notices or proprietary markings

User-Generated Content

If you submit content to our Site (reviews, comments, photos), you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display that content for business purposes.

Privacy

Your use of our Site and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.

Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of California without regard to conflict of law principles.

Informal Resolution

Before initiating any formal legal action, you agree to contact us to attempt to resolve any disputes informally.

Arbitration

Any dispute arising from these Terms or our services shall be resolved through binding arbitration in San Diego County, California, in accordance with the rules of the American Arbitration Association, except where prohibited by law.

Class Action Waiver

You agree to resolve disputes on an individual basis only and waive your right to participate in class actions, class arbitrations, or representative actions.

Exceptions

The following disputes are not subject to arbitration:

• Small claims court matters within jurisdictional limits
• Claims for injunctive or equitable relief
• Intellectual property disputes

Licensing and Compliance

• John Padilla Plumbing operates in compliance with all applicable California state and local licensing requirements
• Our technicians are licensed, trained, and insured
• We adhere to Uniform Plumbing Code standards and local building codes
• License numbers available upon request

Insurance

• We maintain appropriate liability insurance and workers' compensation coverage
• Certificate of insurance available upon request for commercial projects
• Additional insured endorsements available where required

Termination

We reserve the right to:

• Refuse service to anyone for any lawful reason
• Terminate your access to the Site for violation of these Terms
• Cancel appointments or discontinue service relationships

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and John Padilla Plumbing regarding your use of our Site and services.

Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights or provisions.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site with an updated "Last Updated" date. Your continued use of the Site or services after changes are posted constitutes acceptance of the modified Terms.

Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Acts of war or terrorism
• Government restrictions
• Labor disputes
• Material shortages
• Pandemics or public health emergencies

Contact Information

For questions about these Terms, please contact us:

John Padilla Plumbing

Phone: (858) 3755633

Mailing Addresses:

• 4650 Santa Fe Street, San Diego, CA 92109
• 8101 La Mesa Blvd, La Mesa, CA 91942
• 6994 El Camino Real #205-E, Carlsbad, CA 92009

Acknowledgment

BY USING OUR SITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

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