Privacy Policy

Last Updated: October 21, 2025

Introduction

John Padilla Plumbing ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.jpplumbers.com/ (the "Site") or use our services.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request service quotes
• Schedule plumbing appointments
• Sign up for our Membership Program
• Subscribe to our newsletter or marketing communications
• Apply for financing
• Contact us via phone, email, or other means
• Participate in surveys or promotions

This information may include:

• Name
• Email address
• Phone number
• Home or business address
• Service address (if different)
• Payment information (processed through secure third-party payment processors)
• Details about your plumbing issue or service needs
• Property information relevant to service delivery

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and browsing actions, including:

• IP address
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and time spent on pages
• Date and time of visits
• Device identifiers
• Geographic location data

We collect this information through cookies, web beacons, and similar tracking technologies.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for the Site to function properly
• Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Site.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To schedule, perform, and complete plumbing services
• Communication: To respond to your inquiries, provide customer support, and send service-related notifications
• Billing and Payments: To process transactions and send invoices
• Marketing: To send promotional materials, special offers, and newsletters (with your consent)
• Membership Management: To administer our Membership Program and deliver member benefits
• Site Improvement: To analyze Site usage and improve our website functionality and user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety and Security: To protect against fraud, unauthorized access, and other security risks
• Business Operations: To maintain records, conduct internal research, and improve our services

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with third-party vendors and service providers who perform services on our behalf, including:

• Payment processors
• Scheduling and appointment management systems
• Email marketing platforms
• Website hosting and maintenance providers
• Analytics services (e.g., Google Analytics)
• Financing companies (when you apply for financing)

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or legal processes
• Requests from government authorities
• Protection of our legal rights and property
• Prevention of fraud or illegal activities
• Protection of the safety of our employees, customers, or the public

With Your Consent

We may share your information with third parties when you have given us explicit permission to do so.

Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and data storage
• Access controls and authentication procedures
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• The nature of our relationship with you
• Legal and regulatory requirements
• Potential legal claims or disputes
• Legitimate business purposes

When we no longer need your information, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

California Residents (CCPA/CPRA Rights)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt-out of the sale or sharing of personal information (we do not sell personal information)
• Correct inaccurate personal information
• Limit the use of sensitive personal information
• Non-discrimination for exercising your privacy rights

General Rights

Regardless of location, you may:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

Marketing Communications

If you wish to opt-out of receiving marketing emails from us, you can:

• Click the "unsubscribe" link in any marketing email
• Contact us directly using the information provided below
• Update your communication preferences through your account (if applicable)

Please note that even if you opt-out of marketing communications, we may still send you service-related messages, such as appointment confirmations and billing information.

Third-Party Websites

Our Site may contain links to third-party websites, including social media platforms and external resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete that information. If you believe we have collected information from a child under 13, please contact us immediately.

Do Not Track Signals

Some web browsers have a "Do Not Track" feature that signals to websites that you do not want your online activities tracked. Our Site does not currently respond to Do Not Track signals.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

If we make material changes to this Privacy Policy, we may notify you by:

• Posting a prominent notice on our Site
• Sending you an email notification (if we have your email address)

Your continued use of our Site after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us:

John Padilla Plumbing

Mailing Addresses:

• 4650 Santa Fe Street, San Diego, CA 92109
• 8101 La Mesa Blvd, La Mesa, CA 91942
• 6994 El Camino Real #205-E, Carlsbad, CA 92009

Phone: (858) 3755633

We will respond to your request within a reasonable timeframe as required by applicable law.

Consent

By using our Site or services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

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